Refund policy
Return conditions:
The user may return the products purchased through the website, as long as: the delivered product has some factory defect (place the terms and conditions of the carrier in case of shipments with them) and the user requests the return within the 24 hours following the delivery date. Muebla Bahía S de RL de CV states that returns are exclusively for cases of defective products, within the warranty period specified for the products purchased.
The products must be found in the same conditions in which they were delivered to the user. They must be found with their original packaging and labeling or alternatively in some similar format that guarantees their return in perfect condition.
In all cases, Muebla Bahia S de RL de CV will determine whether the product will be repaired or replaced in exact like.
Return process:
The product return process will be as follows
*the user must contact the customer service center Muebla Bahía S de RL de CV at the email contacto@muebla.com.mx within a period of no more than 24 hours of receiving the package requesting the return of the products and providing name and surname, order number, names of products to be returned, address at which the products will be picked up, address which should always be the address that was registered for the shipping of the products. If the return is due because the product(s) are defective or it is a different product from the one purchased through the website, the user must also express such circumstance, as well as mentioned, if appropriate, the defects of the products, (hereinafter the "return request").
* Once the return request is approved, Muebla Bahía S de RL de CV may send the user a guide for shipping through the corresponding transportation company, as well as schedule the date on which the transportation company will pick up the products from the address provided by the user for the first delivery.
*The user must, if appropriate, package the product in its original box or packaging, print and deliver the guide, as well as the products in their original packaging or box to the transporting company.
On the date scheduled for such effect.
When these are liquidation products, the products will be delivered in the physical conditions in which they are at the time of their sale. No claim, repair, return or any physical exchange will be accepted on these products.
Refunds
* Refunds will apply in relation to defective products if Muebla Bahía S de RL de CV determines that the refund is applicable to the user, otherwise the user accepts the terms specified in the returns section.
* If the payment was made by debit or credit card, the refund will be made through a chargeback on the same card that was used as long as 30 calendar days have not passed after the charge. If the payment was made by other means or has already exceeded 30 calendar days after the charge, the refund will be made through a bank transfer to the user's account which must match the account from which the purchase was made.
*The user will be refunded for the cost of the returned products plus the cost of freight paid by the user for them.
*Muebla Bahía S de RL de CV is not and will not be responsible for the costs caused by those returns that are produced without respecting the steps established in the procedure presented in the "returns" section.
Period for refunds in case of cancellation.
* In the event of cancellation of the purchase made by the user in accordance with the section "cancellation of the purchase of products" of these terms and conditions, Muebla Bahía S de RL de CV
will refund the user the amount paid. The return will be made within 14 business days counted from the date of cancellation of the user's purchase.
*Muebla Bahía S de RL de CV will not return the amount paid for freight or transportation of the selected products.
Period for refunds in case of return:
* Once the products returned by the user are received, Muebla Bahía S de RL de CV will review the returned products.
*If Muebla Bahía S de RL de CV determines that a return of the purchase is appropriate, since the product purchased by the user is no longer manufactured, the company will have the obligation to return the money paid by the user within 7 calendar days counted from the day on which the company Muebla Bahía S de RL de CV received the returned products. If they do not have them in stock, the user will be notified of the delivery time of the goods.
